Surface dock not charging.What to do if your Surface power supply or charger doesn’t work
Troubleshooting this common Microsoft laptop issue.Troubleshoot Surface Dock and docking stations
Dec 30, · Some USB devices may draw just enough power from the Surface Dock to force the Surface Book device to appear plugged in, but not charging. And in some cases, the Surface Book can actually deplete the battery under heavy load even though it’s plugged into the Surface Dock. Oct 29, · I use my Surface Pro 3 in the docking station a lot (using it that way right now, in fact). I’m troubled by the fact that whenever it’s docked, it’s constantly charging, whether I want it to or not – I don’t wanna kill my battery prematurely. But if I remove it from the dock, I (obviously) can’t use the peripherals connected to the dock, and. If the LED light on your Surface charger is blinking, flashing, off, or on (but your Surface still isn’t charging), here’s what to do: Check cables and reset your power supply unit: Disconnect the charger from your Surface, unplug the power cable from the electrical outlet in the wall, and then disconnect any USB accessories. Wait at least 10 seconds.
Surface dock not charging.How to Fix a Surface Pro Not Charging
Dec 11, · By using a docking station, you may check to see if the charging circuitry is dead between the multi-connector and the battery, or just between the charging adapter cable and the battery. The docking station only uses the multi-connector. Oct 29, · I use my Surface Pro 3 in the docking station a lot (using it that way right now, in fact). I’m troubled by the fact that whenever it’s docked, it’s constantly charging, whether I want it to or not – I don’t wanna kill my battery prematurely. But if I remove it from the dock, I (obviously) can’t use the peripherals connected to the dock, and. If the LED light on your Surface charger is blinking, flashing, off, or on (but your Surface still isn’t charging), here’s what to do: Check cables and reset your power supply unit: Disconnect the charger from your Surface, unplug the power cable from the electrical outlet in the wall, and then disconnect any USB accessories. Wait at least 10 seconds.
Surface Pro plugged in, not charging
Before you begin troubleshooting
Surface Pro 3 is not charging when plugged in | Microsoft Surface Forums
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Surface Pro plugged in, not charging —
When a Surface Pro is not charging, it can manifest in a few different ways. The LED indicator light on the power supply will usually flash or remain dark, and the battery in the Surface Pro will lose charge during use until it eventually shuts down and won’t turn on again.
While this troubleshooting procedure is specific to Surface Pro, it will also work for other products in the line like Surface Laptop that use the same charger style. The most common causes of a Surface Pro not charging all have to do with the power supply. The power supply may be bad, the connector may have damage, or the connector may not be seated properly.
This problem can also occur when the outlet or surge protector that the power supply plugs into doesn’t have power, and it’s also possible for some Surface Pro battery settings to prevent charging. To fix a Surface Pro that won’t charge, you have to inspect the power supply, try different power strips or outlets, and clean components if they are dirty. You may need to adjust your Surface Pro battery settings or even replace a bad or outdated driver in rarer circumstances.
To fix it so that your Surface Pro starts charging again, use this troubleshooting procedure:. Check the LED light on your Surface charger. If the light isn’t on, then that means it isn’t getting power either.
First, perform a lamp test to check for power where you have your Surface plugged in. If there is no power, try switching it to a different outlet, and see if the light comes on.
If you’re using a power strip, make sure the power strip is on, and then try a different one or plug directly into an outlet. Check the USB port on your surface charger for power. If that device doesn’t turn on or start charging, then the charger is bad. Check the power cable for damage.
If the cable is frayed or damaged in any way, the unit may fail to charge your Surface Pro. It may also be a fire hazard. Replace the charger, and see if that fixes the problem. Inspect the charger connector for damage. The Surface Pro uses a unique flat magnetic charger connector that you can insert in two different ways. Some have a row of connectors, while others have a flat board with connectors on both sides.
If the connector is bent, chewed by a child or animal, or is damaged in any other way, replace it. If the contacts are dirty, clean them with a lint-free cloth and check to see if the Surface Pro charges. Reset the power supply. Disconnect your Surface Pro from the power supply, unplug any devices you might have plugged into the USB port, and wait at least 10 seconds. Then plug it back in and see if it works. Plug the charger in the other way. The Surface Pro charger connector installs in two different ways.
Unplug it, flip it over, and plug it back in the other way. If it charges with the connector flipped, there may be dirty contacts on the connector or in your Surface Pro’s charging slot.
Check your charging settings. Windows 10 provides an option to charge your battery to less than percent to extend battery life. If your Surface Pro has this setting enabled, it will stop charging before it reaches percent. Restart your Surface Pro. Fully shut the computer down, don’t put it in sleep or hibernation mode, and disconnect the power supply.
Leave it off for at least 10 seconds, then plug it back in and turn it on. Run Windows Update. If your battery driver is out of date or corrupted, it can cause this problem.
Start by making sure that you are fully updated through Windows Update. Reinstall your battery driver. If your Surface Pro still doesn’t charge after updating, try reinstalling your battery driver specifically.
You may want to use System Restore to create a restore point before removing the driver if something goes wrong. If your Surface Pro power supply has an LED light, it can help you narrow down the source of your problem. It usually illuminates whenever you plug in your Surface Pro, but it may be off or even flashing if you have a charging problem. Jeremy Laukkonen. Jeremy Laukkonen is tech writer and the creator of a popular blog and video game startup.
He also ghostwrites articles for numerous major trade publications. Facebook Twitter LinkedIn. Updated on April 23, Tweet Share Email. Tablets Android Amazon. When the light is: It means: Potential fix: Off The charger doesn’t have power.
Try a different wall outlet. Make sure the charge connector is properly seated in the Surface pro. Replace the power supply if necessary. Blinking or flashing white Poor connection, or bad charger. Check the charge connector for damage or debris. Clean the connector, and try inserting it both ways. Solid white Battery or software problem. If the light is solid white, that means the charger is working.
In that case, you may have a bad battery, or there may be an issue with your charging settings. Was this page helpful? Thanks for letting us know! Email Address Sign up There was an error. Please try again. You’re in! Thanks for signing up. There was an error. Tell us why! More from Lifewire. How to Connect a Surface Pro to a Monitor.